Inside 911

They are there whenever we need them, but 911 operators have an often thankless job. No matter how big or small the emergency, they take the time to walk us through our time of crisis. Full story...

In an emergency we see the police officers, the firefighters, and the paramedics, but we never see the 911 operators who get them there. New Hanover County's 911 dispatchers say it is a high stress, fast-paced, unpredictable job - and they would not have it any other way. Full story...